Privacy Policy

We collect information in the following categories:

Account and identity data. Name, email address, password (stored in hashed form), account type (talent or client), and verification details needed to create and secure your account.

Profile and professional data. Bio, skills, work history, education, salary preferences, location, availability, resumes, portfolios, profile photos, and company information for employer accounts.

Platform activity data. Job applications, proposals, bookmarks, search activity, contracts, amendments, dispute records, messages, feedback, and subscription status.

Technical and usage data. IP address, browser type, device information, session identifiers, pages viewed, clicks, and interaction events. We use cookies and similar technologies as described in our Cookie Policy.

Payment data. Subscription and billing records. Payment card details are processed by third-party payment providers; we do not store full payment card numbers on our servers.

Support communications. Information you provide when contacting support, including messages, attachments, and contact details.

We use personal information to:

• Provide, operate, and maintain the Service
• Create and manage user accounts and profiles
• Enable job discovery, applications, contracts, and messaging
• Process subscriptions and billing
• Personalize your experience and improve platform features
• Monitor security, prevent fraud, and enforce our Terms
• Respond to support requests and communicate with you
• Analyze usage trends when permitted by your preferences and applicable law
• Comply with legal obligations and protect our legal rights

Where applicable data protection laws require a legal basis, we rely on one or more of the following:

• Contract performance to provide the Service you request
• Legitimate interests to secure, improve, and operate the platform
• Consent for optional cookies, analytics, and marketing where required
• Legal obligation when we must retain or disclose information under law

We may share personal information in the following circumstances:

With other users. When you apply for a job, submit a proposal, enter a contract, or message another user, relevant profile and activity information is shared with the parties involved in that interaction.

With service providers. We use trusted vendors for hosting, analytics, payment processing, email delivery, file storage, and customer support. These providers process data on our behalf under contractual safeguards.

For legal reasons. We may disclose information if required by law, regulation, legal process, or governmental request, or when necessary to protect the rights, property, or safety of Dokoola, our users, or others.

Business transfers. If we are involved in a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction subject to appropriate notice and protections.

We do not sell your personal information.

We retain personal information for as long as necessary to provide the Service, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we delete or anonymize personal information according to your account deletion preferences and applicable retention requirements. Certain records, such as contract history, billing records, and security logs, may be retained longer where required for legal, audit, or fraud-prevention purposes.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to receive a copy of your data in a portable format.

You can manage many preferences directly in your account settings, including theme, language, data collection preferences, and account deletion options.

To exercise your rights or submit a privacy request, contact us at support@dokoola.com. We will respond within a reasonable timeframe and in accordance with applicable law.

We use cookies and similar technologies for authentication, security, preferences, analytics, and optional marketing features. Essential cookies are required for the Service to function. Optional cookies are used only according to your choices.

For details on cookie categories, storage duration, and how to manage your preferences, see our Cookie Policy.

We implement technical and organizational measures designed to protect personal information, including encryption in transit (HTTPS), httpOnly session cookies, access controls, and monitoring for suspicious activity.

No method of transmission or storage is completely secure. You are responsible for safeguarding your account credentials and for using a strong, unique password.

Your information may be processed in countries other than your own, including where our hosting, analytics, or payment providers operate. When we transfer personal information internationally, we take steps designed to ensure appropriate safeguards consistent with applicable law.

The Service is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service, by email, or by other reasonable means. The "Last updated" date at the top of this page shows when this policy was most recently revised.

Your continued use of the Service after an update becomes effective indicates your acknowledgment of the revised policy.

For privacy questions or requests, contact support@dokoola.com. For general support, contact support@dokoola.com. Our Terms of Usage are available at /terms/usage.