Contact Support

Get in touch with our support team. We typically respond within 24 hours.

Email Support

support@dokoola.com

Response time: 12-24 hours

Live Chat

Available Mon-Fri

9 AM - 5 PM GMT

Phone Support

+220 310 1417

Available Mon-Sat

Before Contacting Support

  • ✓ Check the FAQ
  • ✓ Review Feature Guides
  • ✓ Watch Tutorials
  • ✓ Check your email filters for responses

Send us a Message

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Response Time Estimates

  • Urgent Issues: 2-4 hours
  • High Priority: 4-12 hours
  • Normal Priority: 24-48 hours
  • Low Priority: 3-5 days

Frequently Contacted For

  • • Account verification
  • • Password reset
  • • Payment issues
  • • Feature requests
  • • Dispute resolution